The Songo River Queen II The Songo River Queen II

Ship Policies

Ticket reservations are not required or accepted (except special cruises where noted) for any public cruises as the ship is large enough to accommodate any size turn out of people.


Due to current insurance regulations, pets are not allowed on board.


State law prohibits the carry on of any alcoholic beverages.


State law prohibits smoking, both on the dock and aboard the boat.


All ticket sales are final, therefore, no refunds. Please don't ask. We don't like saying no.


Gift certificates are intended to be used for purchases that are equal to or greater than the item(s) being purchased. They have no cash value, nor will change be given or credit given for any unused amount.


We accept all major credit cards at the ticket booth (MasterCard, Visa, AMEX, and Discover). All purchases on the boat are cash only. There is an ATM machine on the upper dock by the ticket booth.


Charter Policies:


►All deposits are non-refundable but directly applicable towards cost of cruise.


►Ship has a full on-premise liquor license and state law prohibits the carry on of any alcoholic beverages.


►Rescheduling requires a 2 week minimum notice.


►Waiting for late arrivals does not add additional time for the cruise.


►The person designated in charge of the charter is responsible for the behavior for all charter passengers.


►Charters run as scheduled regardless of weather.